Terms & Conditions

1. Definitions

In this Agreement, the following terms carry the meanings set out below unless the context requires otherwise:

• "Platform" means the emabet website accessible at https://emabet.cam and any associated mobile-optimized versions thereof.
• "Account" means the registered user account created by a Player to access emabet Services.
• "Services" means all games, sports betting markets, promotions, customer support, and other features made available through the Platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time, excluding non-withdrawable bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credit, free spin value, or matched deposit credit awarded by emabet subject to wagering requirements.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before they become eligible for withdrawal.
• "KYC" means Know Your Customer identity verification as required under our internal compliance procedures.
• "IDR / Rp" means Indonesian Rupiah, the primary currency accepted on the Platform.
• "Force Majeure" means any event beyond the reasonable control of emabet including natural disasters, government action, cyberattacks, or failure of third-party payment networks.

2. Eligibility

To register and use emabet you must satisfy all of the following conditions at all times:

1. You must be a resident of Indonesia and at least 21 years of age. emabet operates a strict 21+ policy. Minors are strictly prohibited from accessing or using the Platform in any capacity.
2. You must have full legal capacity to enter into a binding agreement under applicable law.
3. You must not be registered on any self-exclusion list maintained by emabet or any affiliated responsible-gaming body.
4. You must be the lawful holder of the payment method(s) you use to fund your Account.
5. You confirm that using the Platform does not violate any law or regulation applicable to you in your jurisdiction of residence. It is your sole responsibility to determine the legality of online gaming in your specific locality.
6. You must not be an employee, contractor, agent, or immediate family member of an employee of emabet or any of its affiliated suppliers or game providers.

3. Account Registration

Each eligible individual may register one (1) Account only. Opening multiple accounts—whether under the same or different identities—constitutes a material breach of this Agreement.

During registration you are required to provide accurate, complete, and up-to-date personal information including your legal full name, date of birth, residential address in Indonesia, mobile phone number, and a valid email address. You must promptly update your Account information if any details change.

emabet may, at its absolute discretion and at any time, request documentary evidence to verify the information provided during registration or subsequently. Documents commonly requested include:

• A valid Indonesian National Identity Card (KTP) or valid passport;
• Proof of residential address (bank statement or utility bill dated within 90 days);
• Proof of payment method ownership (bank account statement showing your name and account number matching the payment method used on the Platform).

You are solely responsible for maintaining the confidentiality of your Account credentials. emabet will not be liable for any loss resulting from unauthorised access to your Account arising from your failure to keep your credentials secure. You must notify our support team immediately if you suspect unauthorised use of your Account.

emabet reserves the right to refuse any registration or close any Account at its discretion, without obligation to provide a reason, subject to the return of any real-money balance held at the time of closure.

4. Deposits & Withdrawals

All transactions on the Platform are denominated in Indonesian Rupiah (IDR / Rp). emabet accepts deposits and processes withdrawals exclusively through the payment channels listed on the Platform at the time of transaction, which currently include transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay.

Deposits: Minimum deposit is Rp 50,000 unless otherwise stated for a specific payment method. Deposits are credited to your Account balance as soon as confirmation is received from the relevant payment network, typically within 5–15 minutes during Indonesian banking hours. emabet does not charge any deposit processing fees; however, your bank or e-wallet provider may apply its own fees.

Withdrawals: You may request a withdrawal at any time provided your Account is fully verified (KYC complete), your Account balance is sufficient, and no pending bonus wagering requirements remain unfulfilled on the funds you wish to withdraw. emabet aims to process withdrawal requests within 1–24 hours for verified accounts, though actual funds arrival depends on the receiving financial institution. Processing times may be longer during peak periods or for first-time withdrawals.

Withdrawal verification: emabet may require additional document verification before processing any withdrawal. This is a standard anti-money-laundering procedure and is not indicative of any wrongdoing on your part. Failure to provide requested documents within 30 days may result in Account suspension pending resolution.

• Withdrawals will be returned to the same payment method used for the most recent deposit where technically possible.
• emabet reserves the right to set minimum and maximum withdrawal amounts which are displayed on the Platform.
• emabet is not responsible for delays caused by third-party payment networks, bank outages, or public holidays.
• Funds in your Account do not accrue interest.

5. Bonuses & Promotions

emabet offers various promotional incentives to new and existing players. All bonuses are subject to the specific terms published alongside each promotion as well as the general provisions of this section. In the event of any conflict, the promotion-specific terms take precedence.

• Wagering Requirements: Bonus Funds must be wagered the number of times specified in the individual promotion before any associated winnings become withdrawable. Unless otherwise stated, wagering requirements apply to the bonus amount only, not to the deposit.
• Game Weighting: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live table games and sports bets may contribute a lower percentage as specified in the promotion terms.
• Bonus Expiry: Bonus Funds and any associated wagering requirements expire within the timeframe stated in the promotion. Expired Bonus Funds are removed from your Account without notice.
• One Bonus Per Player / Household / IP Address: Unless explicitly stated otherwise, each player is entitled to claim a given promotion once only. Multiple accounts used to claim the same bonus constitute fraud.
• Maximum Bet During Bonus Play: While Bonus Funds remain active, the maximum permitted stake per game round or sporting event is Rp 500,000 unless the promotion specifies a different limit. Stakes exceeding this limit may result in the forfeiture of Bonus Funds and associated winnings.
• Withdrawal Before Wagering Completion: If you request a withdrawal before fulfilling the applicable wagering requirement, emabet will deduct any outstanding Bonus Funds and associated winnings before releasing your real-money balance.

emabet reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice. Promotions cannot be combined unless explicitly stated.

6. Game Rules & Betting

All games available on the emabet Platform are governed by their own individual game rules, which are accessible within each game interface. By participating in any game, you confirm that you have reviewed and understood the applicable game rules.

For sports betting, the following general provisions apply:

• All sports bets are accepted at the odds displayed at the time the bet is confirmed. emabet is not responsible for odds changes occurring after bet confirmation.
• Bets placed on events that are subsequently cancelled or abandoned will be voided and stakes returned, unless settlement rules for the specific market provide otherwise.
• In the event of a technical malfunction during a game or live event, emabet reserves the right to void affected bets and return stakes. Decisions made in such circumstances are final.
• emabet reserves the right to restrict maximum stake amounts on specific markets, particularly for players identified as professional or systematic bettors.
• Suspicious betting patterns, including but not limited to arbitrage betting, may res ult in the cancellation of bets and Account review.

All game outcomes on the emabet Platform are determined by certified random number generators (RNGs) independently audited for fairness. RTP percentages for each game are disclosed within the game information panel. emabet does not manipulate game outcomes in any way.

7. Prohibited Conduct

The following conduct is strictly prohibited on the emabet Platform. Violation of any prohibition below may result in immediate Account suspension, forfeiture of balance, and referral to relevant law enforcement authorities:

• Opening or operating more than one Account, or operating an Account on behalf of a third party;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using stolen, unauthorized, or fraudulently obtained payment methods to fund your Account;
• Engaging in collusion, chip dumping, match-fixing, or any other form of cheating in multiplayer games or sports betting markets;
• Using automated bots, scripts, software, or artificial intelligence tools to interact with the Platform in a manner not intended for human players;
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Any winnings resulting from such exploitation will be voided;
• Engaging in systematic arbitrage betting or bonus abuse strategies designed to guarantee a profit irrespective of game outcomes;
• Attempting to launder money or conduct any financial transaction connected to illegal activity through the Platform;
• Harassing, threatening, or abusing emabet staff or other players through any communication channel;
• Accessing the Platform from a jurisdiction where online gambling is prohibited, using VPN or proxy services to disguise your true location.

8. Intellectual Property

All content on the emabet Platform—including but not limited to the brand name, logo, design elements, graphics, text, software, game interfaces, and promotional materials—is the exclusive intellectual property of emabet or its licensed content providers. Nothing in this Agreement grants you any right, title, or interest in any such intellectual property.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any emabet content without prior written authorization from the Company. Unauthorized use of emabet intellectual property may give rise to civil and criminal liability.

9. Privacy & Data

emabet collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement. By using the Platform you consent to the collection and processing of your personal data as described therein.

emabet implements industry-standard security measures including SSL encryption, firewalls, and access controls to protect your personal and financial data. However, no data transmission over the internet can be guaranteed to be 100% secure. You acknowledge this inherent risk and agree that emabet shall not be liable for unauthorized access resulting from circumstances beyond its reasonable control.

10. Limitation of Liability

To the maximum extent permitted by applicable law, emabet, its directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Platform;
• Loss of profits, loss of data, loss of goodwill, or loss of business opportunity, whether or not emabet had been advised of the possibility of such loss;
• Any loss or damage resulting from a Force Majeure event, including but not limited to internet outages, banking system disruptions, or governmental restrictions;
• Any interruption, suspension, or termination of the Platform or any part thereof, including scheduled maintenance windows;
• The accuracy, completeness, or legality of third-party content or game provider content displayed on the Platform.

In all circumstances, emabet's total aggregate liability to you for any single claim shall not exceed the amount of your real-money Account balance at the time the claim arose, or Rp 10,000,000, whichever is lower.

Nothing in this Agreement excludes liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded.

11. Account Suspension & Closure

emabet reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within the specified timeframe;
• Suspected fraudulent, criminal, or money-laundering activity;
• Receipt of a chargeback or payment reversal instruction from a bank or payment provider;
• At the Player's own request, including requests made through our Responsible Gaming self-exclusion program.

Upon Account closure for reasons other than a breach of this Agreement, emabet will return any real-money balance (excluding Bonus Funds) to the Player via the same payment method used for the most recent deposit, subject to completion of any outstanding KYC requirements.

Players wishing to voluntarily close their Account may do so by contacting our customer support team. Accounts closed at a player's request under our self-exclusion program cannot be reopened during the self-exclusion period. Please refer to our Responsible Gaming page for further information on self-exclusion options.

12. Governing Law

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which emabet holds its international gaming license. The parties agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for resolution of any dispute that cannot be resolved through good-faith negotiation or alternative dispute resolution.

emabet makes no representation that the Services are appropriate or available for use in any particular jurisdiction beyond those it expressly services. Access to the Platform from territories where online gambling is prohibited is done entirely at the Player's own risk and in violation of this Agreement.

13. Amendments

emabet reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players by email and display a prominent notice on the Platform for a minimum of 14 days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the Platform and may request Account closure in accordance with Section 11 above.

We encourage you to review these Terms & Conditions periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the emabet Platform, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly through the Platform — our Indonesian-speaking agents typically respond within 2 minutes.
• Email: [email protected] — responses within 24 hours on business days.

For complaints that cannot be resolved through our customer support team, you may escalate the matter in writing to our compliance department via the email address above, clearly marked "Formal Complaint". emabet commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 14 calendar days.